At badminton.co.nz, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
Change of Mind Returns
If you change your mind, you may return most products within 7 days of receiving your order for a refund or store credit, provided that:
- The item is unused and in its original condition
- The item is in its original, unopened packaging
- All accessories, tags, manuals, and packaging are included
- You can provide proof of purchase
Please contact us before returning any item so we can provide return instructions.
Please note: For hygiene and safety reasons, some items may not be eligible for return once opened or used, unless they are faulty.
Faulty or Damaged Products
If your item arrives damaged, is faulty, or develops a fault that is covered by New Zealand consumer law, please contact us as soon as possible.
Under the Consumer Guarantees Act, you may be entitled to:
- A repair
- A replacement
- A refund
depending on the nature of the fault and whether it is considered minor or substantial.
We may ask for photos of the issue or request that the item be returned so we can assess the fault.
Return Shipping
- If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
- If the item is faulty, damaged, or incorrect, we will cover the reasonable return shipping costs or provide a prepaid return option where available.
How to Request a Return
To request a return, please contact us within the applicable return period and include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item if it is damaged or faulty
We will respond with instructions on how to proceed.
Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method. Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider.
Consumer Guarantees Act
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.nufacturer.